Customer Success Manager (m/f/d)

Permanent employee, Full-time · London

The Role

We’re looking for an experienced Customer Customer Success Manager (m/f/d) to help build our Customer Service strategies. In your day-to-day work, you’ll focus on streamlining the way we bridge users and internal teams, ensuring structured feedback from the user community directly influences product development, and you’ll have the opportunity to contribute to various projects that shape the future of customer success.

To join our team, you should be excited to

Build strong relationships with clients to understand their challenges and champion ARX across the customer base.
Act as the bridge between users and internal teams, driving structured feedback into product development.
Follow key metrics aligned to Customer Success and company strategies.
Contribute towards the growth of key accounts, including client-based initiatives, renewals, and upsells.
Develop scalable processes that maintain agility and support rapid growth.
Feed operational insights into engineering to improve workflows and capability deployment.
Lead user engagement through training sessions, issue tracking, and major exercises.
Design and run systems for gathering, triaging, and prioritizing user feedback.

Your Profile

Proven track record in a Customer Success role with hands-on experience in managing customer feedback systems.
Skilled in designing and running systems for gathering, triaging, and prioritizing user feedback.
A passionate, organized, and motivated team player who is committed to delivering excellence.
Strong commercial awareness paired with high emotional intelligence.
Excellent communication skills in English, both written and oral, with experience in live and video presentations; proficiency in PowerPoint and Excel is essential.
Preferably experienced in technology businesses and startups.
Eligibility to work in London is required.

Benefits and Perks

Competitive salary and benefits package.
A shaping role in an emerging dual-use company.
An opportunity to work with a highly innovative, international, and dynamic team.
Room for professional growth and development.
Participation in the company’s success.

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About us

ARX is a dual-use technology company that specializes in developing autonomous unmanned systems and sensors for the European defence sector. Our dual-use unmanned ground systems and sensors assist NATO Armies and civilian first responders in tackling their most challenging problems by providing them with training and information to make better decisions and take effective actions in life-or-death situations.

As our team continues to expand rapidly, we are seeking motivated candidates who are excited to work in a highly energetic, creative, and innovative team dedicated to developing autonomous systems for challenging environments. We operate in a dynamic sector where collaboration, sharing innovative ideas, and developing novel problem-solving strategies are ingrained in our work culture.

If you are passionate about overcoming challenges that have areal impact on the security of our democracies, apply here to join ARX and help shape the future of dual-use technology!

In addition to a competitive salary package, we offer the opportunity to participate in the company's success. ARX is an equal-opportunity employer, and we encourage candidates from all backgrounds to apply.

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Your application!

Thank you for your interest in joining our team at ARX Robotics. Please complete the short form below. If you are having trouble uploading your application, please contact us.